Warranty
What each brand's warranty covers, for how long, and how to make a claim. Every lock we install carries at least two years of parts and labour cover.
Samsung
2 Years Onsite + 1 Year Parts
2 Years + 1 Year
- Parts
- Labour
- Onsite service
Two years of onsite service covering parts and labour, then a third year covering parts. Batteries and physical damage are excluded.
Philips
2 Years Parts and Labour
2 Years
- Parts
- Labour
Two years of parts and labour cover from the installation date. Batteries and physical damage are excluded.
igloohome
2 Years Parts and Labour
2 Years
- Parts
- Labour
Two years of parts and labour cover from the installation date, serviced locally.
Warranty questions
Who do I contact for a warranty claim?
Message us on WhatsApp with your installation date and a short video of the issue. We schedule the visit.
Make a claim
Message us with your installation date and a short video of the issue. We schedule the visit.